Fulfillment Policy.

01Nature of services

VINTAGE VENTURES LLC provides professional marketing and consulting services. We sell no physical goods. Deliverables are provided electronically, such as documents, plans, content files and system configurations, or in live working sessions held in person, by telephone or by video call.

02Engagement documents

Every paid engagement is governed by an engagement document, such as a proposal or services agreement, that states the scope, deliverables, timeline, fees, payment schedule and any acceptance criteria. Where this policy and an engagement document differ, the engagement document controls.

03Delivery

Deliverables are sent by email, shared through a secure file folder, configured directly in accounts the client owns, or delivered in scheduled sessions. Delivery dates are good-faith estimates that depend on timely client input and approvals. We notify the client in writing of any material change to the timeline.

04Review and acceptance

The client may review each deliverable during the review period stated in the engagement document. If none is stated, the review period is 10 business days from delivery. A deliverable is accepted when the client approves it or when the review period ends without written notice of a material issue. If the client reports a material issue in time, we will correct it within a reasonable period at no extra charge.

05Cancellation

• By the client: the client may cancel an engagement at any time by written notice by email. The client pays for work performed and approved expenses incurred through the cancellation date. For monthly support, the engagement document states the notice period and when the final billing period ends.
• By us: we may end an engagement for non-payment or other material breach after written notice and an opportunity to cure, or as the engagement document allows.
• Consultations: a scheduled consultation can be rescheduled or cancelled by email or telephone before it begins.

06Billing questions

If a charge looks wrong, contact us first by emailing info@vintageventuresusa.com with the subject line Billing, or call (909) 281-2280. We acknowledge billing inquiries within 2 business days and aim to resolve them within 10 business days. Any amount charged in error, including a duplicate charge, is corrected to the original payment method.

If a payment dispute is raised with a bank or card issuer for services that were delivered, we may provide the engagement document, delivery records and correspondence to the payment processor, and may pause ongoing work until the dispute is resolved.

07Advertising budgets

Where an engagement involves paid advertising, platform charges are billed by the advertising platform directly to the client's own account unless the engagement document states otherwise.

08Changes to this policy

We may update this policy. The effective date above shows when it last changed. Changes do not apply to an active engagement unless both parties agree in writing.

09Contact details